Understanding our refund and cancellation policies
Last updated: January 15, 2024
At XBridgee, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.
Important: Refund eligibility depends on the type of service and specific circumstances. Please read this policy carefully.
• First 7 days: Full refund available for new subscribers
• After 7 days: No refund for the current billing period
• Cancellation: Service continues until the end of the paid period
• Pro-rated refunds: Not available for monthly subscriptions
• First 30 days: Full refund available for new annual subscribers
• After 30 days: Pro-rated refund based on unused months
• Minimum usage: Refunds not available if service was used extensively
• Discount forfeiture: Annual discount benefits are forfeited upon refund
• Subscriptions with active cooperation agreements
• Accounts with policy violations or suspicious activity
• Subscriptions purchased with promotional credits
• Services used for completed cooperation projects
• Successful completion: Full refund within 7 business days
• Early termination: Refund minus any applicable penalties
• Performance issues: Partial refund based on performance evaluation
• Violation of terms: Deposit may be forfeited
• Cooperation completion: Full refund within 7 business days
• Breach of agreement: Deposit may be used to compensate operators
• Dispute resolution: Refund amount determined by mediation outcome
• Account closure: Refund after all obligations are settled
• Platform errors: Full refund of incorrectly charged fees
• Failed transactions: Automatic refund within 3-5 business days
• Duplicate charges: Immediate refund upon verification
• Completed transactions: Generally non-refundable
Note: Transaction fees for successful revenue sharing are typically non-refundable as they cover the cost of processing and platform services.
Submit a Support Request
Contact our support team through the platform or email
Provide Required Information
Include account details, transaction IDs, and reason for refund
Wait for Review
Our team will review your request within 2-3 business days
Receive Decision
You'll be notified of the decision and next steps
• Account email address and user ID
• Transaction ID or subscription details
• Detailed reason for the refund request
• Supporting documentation (if applicable)
• Preferred refund method
Review
2-3 business days
Processing
3-5 business days
Refund
5-10 business days
• Service outages: Credits or refunds for extended downtime
• Technical errors: Full refund for charges caused by platform bugs
• Data loss: Compensation based on impact assessment
• Security breaches: Refunds and additional compensation as appropriate
• Unauthorized charges: Full refund upon verification
• Account compromise: Refund of charges made without authorization
• Identity theft: Full cooperation with law enforcement and refund processing
• Chargeback protection: Assistance with dispute resolution
• Natural disasters: Service credits for affected users
• Government regulations: Refunds if services become unavailable
• Third-party failures: Compensation based on our service level agreements
• Pandemic impacts: Flexible refund policies during global emergencies
• Original payment method: Refunds are typically processed to the original payment source
• Bank transfer: Available for large amounts or when original method is unavailable
• Platform credits: May be offered as an alternative to cash refunds
• Processing time: Varies by payment method (3-10 business days)
Note: Refund processing times depend on your bank or payment provider. We initiate refunds promptly, but final credit timing is beyond our control.
If you disagree with a refund decision, you may request a review by our senior support team. All refund disputes will be handled fairly and in accordance with our Terms of Service.
• Appeal process: Submit additional information within 30 days
• Senior review: Cases reviewed by experienced team members
• Final decision: Communicated within 5-7 business days
• External mediation: Available for high-value disputes
For refund requests or questions about this policy, please contact us:
• Email: xbridgee.contact@gmail.com
• Address: 5 South Charlotte street, Edinburgh, EH2 4AN, United Kingdom
• Response Time: Within 24 hours for refund inquiries
This Refund Policy may be updated from time to time. We will notify users of significant changes via email or platform notification. The updated policy will apply to all future transactions and refund requests.